PHASED RE-OPENING STARTING ON MONDAY 4TH MAY
These are unprecedented times for all businesses and Build UK members are keen to see manufacturers and suppliers increase the supply of goods and materials to construction sites. The Secretary of State for Business, Energy & Industrial Strategy, Alok Sharma, has written an open letter to the manufacturing sector stating: “Manufacturing is a critical part of our economy and I would like to be clear that there is no restriction on manufacturing continuing under the current rules”.
As a result of the guidance from the Government, and in conjunction with feedback from our customers and suppliers it is our intention to begin a phased and limited re-opening of our business operations, starting on Monday 4th May, between the hours of 9am and 4pm only.
UPDATE: From Monday 18th May the sales office will be open from 8am – 4pm.
We will be closely following the guidance from Public Health England on Social distancing in the workplace during coronavirus (COVID‐19).
Due to the nature of our operations, opening in-line with the above guidance will mean that our services will be initially limited by staffing levels during the phased re-opening, so changes to our delivery services will need to be implemented and we will only be allowing pre-arranged contactless collections and further limiting access to our premises and trade counter to protect our staff and customers.
During the first week our priority will be speaking to our all of our customers to understand your position, along with starting to arrange deliveries and providing collection slots for doors.
In order to protect our staff and customers, we will be restricting access to all areas of our premises at all times.
Phased re-opening summary:
Sales Office: Phased re-opening from Monday 4th May, 9am-4pm. (Monday to Friday).
From Monday 18th May the sales office will be open from 8am – 4pm.
Collections: Contactless self-loading collections will commence by prior appointment only from Tuesday 5th at 9am, and will continue between 9am–4pm weekdays. We will be implementing strict social distancing procedures, please observe social distancing measures at all times.
Trade Counter: Our trade counter will open from Tuesday 5th May between 9am – 4pm weekdays.
We will be operating a social distancing policy and will limit access to 1 customer at a time. Please observe social distancing at all times.
Deliveries: From Tuesday 5th May, an amended and limited delivery service will be provided. Quantity of doors delivered may be limited per customer due to staffing levels and van loading capacity. We will work with you on priority doors and would appreciate cooperation and your patience during this time. Collection from our warehouse in Crawley can be arranged for any doors that we may not be able to deliver.
PROCEDURE FOR SAFE COLLECTIONS
As we continue to adjust to our new processes and working practices, we want to ensure that we are doing all we can to keep staff and customers safe during the delivery and collection process.
Please see the below procedure changes and we would appreciate it if you could work with us to adopt these. The processes may change as we continue to learn and adapt, and we will communicate any changes.
If you have an order you would like to collect from Capital Garage Doors, Crawley – please follow the protocol below:
– All collecting customers MUST contact Capital Garage Door sales team to be allocated a collection slot to allow us to operate within social distancing guidelines.
– When you arrive, please ring the bell on the gate or go straight to the trade counter (following our 1 in 1 out procedure). If someone else is already on site, you will be asked to wait until they have left.
– We will arrange for the doors or goods to be brought to your vehicle, once loaded you will be required to secure your load.
– All paperwork will remain contactless until further notice.
– SOCIAL DISTANCING MEASURES MUST BE ADHERED TO AT ALL TIMES.
TEMPORARY SUSPENSION OF CREDIT ACCOUNTS
Due to the ongoing situation surrounding the COVID-19 lockdown and the knock-on effect on the UK Economy, we are forced to temporarily withdraw ALL credit account facilities to ALL customers.
We can accept payment in advance by Debit, Credit Card or by BACS (please allow sufficient time for BACS payments to clear).
We appreciate your understanding and cooperation with the situation and hope we can resume usual credit accounts and full services as soon as possible.